http://its.southwestern.edu/kbs Technology tips and software for the Southwestern University community Tue, 02 Sep 2008 21:42:03 +0000 http://backend.userland.com/rss092 en If you have replied to an e-mail that you suspect is a scam, and you sent your SU username and password in the reply, change your password immediately. You can do this yourself at http://www.southwestern.edu/password/. Alternatively, you can call the SU Help Desk (x7333, hours 8AM-5PM M-F) or ... http://its.southwestern.edu/kbs/virus-related/2008/protect-your-su-account-and-personal-information-from-scams There are a number of different things that may have gone wrong in your installation. First, download a fresh copy from the Knowledge Base (maybe unnecessary, but it never hurts just in case the download was corrupted). If you are concerned about the authenticity of ... http://its.southwestern.edu/kbs/virus-related/2007/sophos-installer-did-not-work-what-should-i-do The latest version of Microsoft Office for Windows, Office 2007, introduces a new file format that will not open with previous versions of Office. This new file format is the default setting for saving new documents in Office 2007. Files stored in the new format look the same except you ... http://its.southwestern.edu/kbs/knowledge-base/2007/working-with-office-2007-files-and-previous-versions-of-office-for-xp-and-mac There are various ways you can edit the content of an existing website of an organization or department. Two tools that are in use at Southwestern are NVU and Dreamweaver. NVU is an open-source application that runs on both Macs and PCs and can be downloaded from http://nvudev.com/download.php Dreamweaver is ... http://its.southwestern.edu/kbs/knowledge-base/2007/editing-an-organizational-or-departmental-website To connect to the SECURE Pirate Wireless Network you will need to adjust some settings on your laptop.The settings will only need to be done once, and then you will be able to connect to the wireless network anywhere it exists on campus. NOTE: The residential hall (Apogee) wireless ... http://its.southwestern.edu/kbs/knowledge-base/2007/pirate-wireless-instructions Accessing the Helios file server - Windows XP Download and install FileZilla, http://filezilla.sourceforge.net/ Open FileZilla for Windows Fill in the following in the QuickConnect bar at the top: Address: ftp.southwestern.edu User: (your username) Password: (your password) Port: (leave blank) Once connected, you can choose the folder you want to view or edit. The public_html folder on ... http://its.southwestern.edu/kbs/knowledge-base/2007/how-to-transfer-files-to-your-account-via-ftp The wireless network pirate, used by students, faculty and staff for access to the Internet and secure access to the campus intranet, is not compatible with the wireless authentication built into the 1st generation iPhone. Pirate is configured to use 802.1x authentication via PEAP, and the iPhone does not ... http://its.southwestern.edu/kbs/knowledge-base/2007/iphone-wifi-compatibility Before installing Sophos, please uninstall any anti-virus or virus-update software packages from your computer. Go to Control Panel->Add and Remove Programs (Windows XP) or Uninstall a Program (Vista) for removal. http://its.southwestern.edu/kbs/virus-related/2007/sophos-anti-virus-for-windows-2000xpvista Before installing Sophos, please uninstall any previous anti-virus software (such as Virex) that you may have installed on your computer. http://its.southwestern.edu/kbs/virus-related/2007/sophos-installer-for-macintosh Two Firefox extensions can be substituted for Endnote that I found in an article and copied info below. Scrapbook link to Scrapbook (or Alternate link if the other link is too long) Zotero "What works even better is Zotero, a free Firefox extension that makes it easy to collect, manage, ... http://its.southwestern.edu/kbs/knowledge-base/2007/free-options-for-endnote If the PDF was created as a form you can edit it in 'Preview'. Simply open the application folder, double click on Preview, open the PDF form, choose Text Tool from the Tools menu. Then click a field and type in your info. If the field doesn't highlight in ... http://its.southwestern.edu/kbs/knowledge-base/2007/how-do-i-edit-pdfs-on-my-mac PC USERS ONLY The new McAFee Virus DAT file is labeled 5004. Please download and install. http://its.southwestern.edu/kbs/virus-related/2007/new-mcafee-update-definition-file-dat-file The Mailman mailing list manager provides options that control the format and delivery of messages sent to a mailing list. For example, messages can be received individually, when sent, or can be received periodically in "digest" form. Follow these steps to change Mailman options. Find the mailing list to be modified ... http://its.southwestern.edu/kbs/knowledge-base/2007/how-do-i-change-mailing-list-options You may have made changes to the default identity within the Mail Options in Webmail. Here's how to fix it: From within WebMail, click the "Options" icon at the top. In the "General Options" column, click "Personal Information" The "From" and "Reply-To" fields should have your full email address (not ... http://its.southwestern.edu/kbs/knowledge-base/2007/webmail-im-not-getting-any-replies-to-the-emails-i-send-out Passwords are an important aspect of computer security. They are the front line of protection for your accounts including WebMail, WebAdvisor, Segue, and your SU Pirate Card.   At best, an insecure password may compromise a single user's data, and at worst it may compromise the entire system.  Changing a password ... http://its.southwestern.edu/kbs/knowledge-base/2007/why-do-i-need-to-change-my-university-password