ITS Knowledge Base

NOTE: This message pertains only to those seniors graduating in May 2006.

SUMMARY: E-mail and Helios accounts to be deleted on July 1.

As an upcoming grad you have a lot going on in these next few weeks.
Many of you use e-mail as a primary means of communication with
friends, family, and prospective employers. You need to be aware that
all graduating seniors’ e-mail accounts and helios accounts will be deactivated on July 1, 2006.

So before you leave, follow these steps to save your mail and your helios files:

1. Copy any files you have on your home directory on Helios. Include all new folders you have created, desktop files under the desktop folder, files in the documents folder. Please save these files to your local hard drive, flash drive or burn them to a CD or DVD. You are responsible for saving your information.

2. Copy your personal webpages if needed. They are located on your home helios drive in the “public_html” folder.

3. Unsubscribe from your mailing lists.

How to notes and questions:

You can copy the e-mail messages or folders you want to keep through Webmail using the download folder(s) option (see help file). Your messages will be saved in “mbox” format. Some e-mail clients do not handle “mbox” format well. Another option is to forward you e-mail to another e-mail account. While potentially time-consuming, it is an effective method.

How to copy your address book and download your folders.

Your mail messages and files on the central server will be deleted on July 1. Save them now!

Original document added on April 25th, 2005
Revised on May 4, 2005 / REVISED on April 20, 2006 /REVISED on April 21, 2006

Update: Microsoft has re-released the offending patch with a fix that should resolve these problems.

Last week, Microsoft released a patch (MS06-015) that installed a binary component to verify shell extensions before they are executed, in an effort to improve Windows security, particularly for unsigned ActiveX controls. In certain situations, this process can stop responding, causing various strange problems, which can include (but is not limited to) the following:

• Unable to open documents in Microsoft Office.
• Unable to save documents from Microsoft Office.
• Special folders (such as My Documents or My Pictures) cannot be accessed.
• Microsoft Office freezes when you try to save or open files from My Documents.
• The Address Bar in Internet Explorer (where Internet addresses are typed) stops responding.
• When you try to expand a folder in Windows Explorer, nothing happens.
• Address Book entries or E-Mail messages are deleted in Microsoft Outlook Express.

For more information, please click on the following link: Microsoft Knowledge Base issue 918165. Continue reading for solutions to this problem. (more…)

Update: Microsoft has re-released the offending patch with a fix that should resolve these problems.

Last week, Microsoft released a patch (MS06-015) that installed a binary component to verify shell extensions before they are executed, in an effort to improve Windows security, particularly for unsigned ActiveX controls. In certain situations, this process can stop responding, causing various strange problems, which can include (but is not limited to) the following:

• Unable to open documents in Microsoft Office.
• Unable to save documents from Microsoft Office.
• Special folders (such as My Documents or My Pictures) cannot be accessed.
• Microsoft Office freezes when you try to save or open files from My Documents.
• The Address Bar in Internet Explorer (where Internet addresses are typed) stops responding.
• When you try to expand a folder in Windows Explorer, nothing happens.
• Address Book entries or E-Mail messages are deleted in Microsoft Outlook Express.

For more information, please click on the following link: Microsoft Knowledge Base issue 918165. Continue reading for solutions to this problem. (more…)

Update: Microsoft has re-released the offending patch with a fix that should resolve these problems.

Last week, Microsoft released a patch (MS06-015) that installed a binary component to verify shell extensions before they are executed, in an effort to improve Windows security, particularly for unsigned ActiveX controls. In certain situations, this process can stop responding, causing various strange problems, which can include (but is not limited to) the following:

• Unable to open documents in Microsoft Office.
• Unable to save documents from Microsoft Office.
• Special folders (such as My Documents or My Pictures) cannot be accessed.
• Microsoft Office freezes when you try to save or open files from My Documents.
• The Address Bar in Internet Explorer (where Internet addresses are typed) stops responding.
• When you try to expand a folder in Windows Explorer, nothing happens.
• Address Book entries or E-Mail messages are deleted in Microsoft Outlook Express.

For more information, please click on the following link: Microsoft Knowledge Base issue 918165. Continue reading for solutions to this problem. (more…)

Update: Microsoft has re-released the offending patch with a fix that should resolve these problems.

Last week, Microsoft released a patch (MS06-015) that installed a binary component to verify shell extensions before they are executed, in an effort to improve Windows security, particularly for unsigned ActiveX controls. In certain situations, this process can stop responding, causing various strange problems, which can include (but is not limited to) the following:

• Unable to open documents in Microsoft Office.
• Unable to save documents from Microsoft Office.
• Special folders (such as My Documents or My Pictures) cannot be accessed.
• Microsoft Office freezes when you try to save or open files from My Documents.
• The Address Bar in Internet Explorer (where Internet addresses are typed) stops responding.
• When you try to expand a folder in Windows Explorer, nothing happens.
• Address Book entries or E-Mail messages are deleted in Microsoft Outlook Express.

For more information, please click on the following link: Microsoft Knowledge Base issue 918165. Continue reading for solutions to this problem. (more…)

Update: Microsoft has re-released the offending patch with a fix that should resolve these problems.

Last week, Microsoft released a patch (MS06-015) that installed a binary component to verify shell extensions before they are executed, in an effort to improve Windows security, particularly for unsigned ActiveX controls. In certain situations, this process can stop responding, causing various strange problems, which can include (but is not limited to) the following:

• Unable to open documents in Microsoft Office.
• Unable to save documents from Microsoft Office.
• Special folders (such as My Documents or My Pictures) cannot be accessed.
• Microsoft Office freezes when you try to save or open files from My Documents.
• The Address Bar in Internet Explorer (where Internet addresses are typed) stops responding.
• When you try to expand a folder in Windows Explorer, nothing happens.
• Address Book entries or E-Mail messages are deleted in Microsoft Outlook Express.

For more information, please click on the following link: Microsoft Knowledge Base issue 918165. Continue reading for solutions to this problem. (more…)