ITS Knowledge Base

Problem:
Occasionally, Microsoft Windows fails to run the Mozilla Thunderbird process using its long filename. Since the names of the processes allowed to send data through TCP Port 25 are hardcoded into the McAfee preferences, this deviation from the normal setup is not allowed by default.

Summary:
Add the DOS 8.2 filename for thunderbird.exe into the McAfee preferences.

Procedure:

1. Right-click on the McAfee System Tray icon → Select VirusScan Console…
2. Double-click Access Protection.
3. Select Prevent mass mailing worms from sending mail. Be sure not to uncheck this box.
4. Click on the Edit button.
5. Add a comma at the end of the text box at the bottom of the window and then add THUNDE~1.exe. DO NOT PUT A SPACE BETWEEN THIS AND THE PREVIOUS ENTRY.
6. Click OK.
7. Click OK.
8. Close the VirusScan Console window.

After this has been completed, you should be able to send e-mail again from Thunderbird.

Problem:
Occasionally, Microsoft Windows fails to run the Mozilla Thunderbird process using its long filename. Since the names of the processes allowed to send data through TCP Port 25 are hardcoded into the McAfee preferences, this deviation from the normal setup is not allowed by default.

Summary:
Add the DOS 8.2 filename for thunderbird.exe into the McAfee preferences.

Procedure:

1. Right-click on the McAfee System Tray icon → Select VirusScan Console…
2. Double-click Access Protection.
3. Select Prevent mass mailing worms from sending mail. Be sure not to uncheck this box.
4. Click on the Edit button.
5. Add a comma at the end of the text box at the bottom of the window and then add THUNDE~1.exe. DO NOT PUT A SPACE BETWEEN THIS AND THE PREVIOUS ENTRY.
6. Click OK.
7. Click OK.
8. Close the VirusScan Console window.

After this has been completed, you should be able to send e-mail again from Thunderbird.

Problem:
Occasionally, Microsoft Windows fails to run the Mozilla Thunderbird process using its long filename. Since the names of the processes allowed to send data through TCP Port 25 are hardcoded into the McAfee preferences, this deviation from the normal setup is not allowed by default.

Summary:
Add the DOS 8.2 filename for thunderbird.exe into the McAfee preferences.

Procedure:

1. Right-click on the McAfee System Tray icon → Select VirusScan Console…
2. Double-click Access Protection.
3. Select Prevent mass mailing worms from sending mail. Be sure not to uncheck this box.
4. Click on the Edit button.
5. Add a comma at the end of the text box at the bottom of the window and then add THUNDE~1.exe. DO NOT PUT A SPACE BETWEEN THIS AND THE PREVIOUS ENTRY.
6. Click OK.
7. Click OK.
8. Close the VirusScan Console window.

After this has been completed, you should be able to send e-mail again from Thunderbird.

Problem:
Occasionally, Microsoft Windows fails to run the Mozilla Thunderbird process using its long filename. Since the names of the processes allowed to send data through TCP Port 25 are hardcoded into the McAfee preferences, this deviation from the normal setup is not allowed by default.

Summary:
Add the DOS 8.2 filename for thunderbird.exe into the McAfee preferences.

Procedure:

1. Right-click on the McAfee System Tray icon → Select VirusScan Console…
2. Double-click Access Protection.
3. Select Prevent mass mailing worms from sending mail. Be sure not to uncheck this box.
4. Click on the Edit button.
5. Add a comma at the end of the text box at the bottom of the window and then add THUNDE~1.exe. DO NOT PUT A SPACE BETWEEN THIS AND THE PREVIOUS ENTRY.
6. Click OK.
7. Click OK.
8. Close the VirusScan Console window.

After this has been completed, you should be able to send e-mail again from Thunderbird.

Problem:
Occasionally, Microsoft Windows fails to run the Mozilla Thunderbird process using its long filename. Since the names of the processes allowed to send data through TCP Port 25 are hardcoded into the McAfee preferences, this deviation from the normal setup is not allowed by default.

Summary:
Add the DOS 8.2 filename for thunderbird.exe into the McAfee preferences.

Procedure:

1. Right-click on the McAfee System Tray icon → Select VirusScan Console…
2. Double-click Access Protection.
3. Select Prevent mass mailing worms from sending mail. Be sure not to uncheck this box.
4. Click on the Edit button.
5. Add a comma at the end of the text box at the bottom of the window and then add THUNDE~1.exe. DO NOT PUT A SPACE BETWEEN THIS AND THE PREVIOUS ENTRY.
6. Click OK.
7. Click OK.
8. Close the VirusScan Console window.

After this has been completed, you should be able to send e-mail again from Thunderbird.

Virex 7.7 is available for Mac OS X computers. Click here to download the disk image. After downloading the disk image, double-click on it to open it and look inside for the “Virex.pkg” file. Double-click that file to install Virex 7.7.

This replaces Virex 7.2 and 7.6 and is compatible with OS X 10.4.

Virex 7.7 is available for Mac OS X computers. Click here to download the disk image. After downloading the disk image, double-click on it to open it and look inside for the “Virex.pkg” file. Double-click that file to install Virex 7.7.

This replaces Virex 7.2 and 7.6 and is compatible with OS X 10.4.