ITS Knowledge Base

Since the upgrade of Webmail earlier this summer, many people have reported problems with the web-based email system. After composing email, one would click the Send button, only to get an error of Page Not Found and the email gone.

What has been discovered is that the new system somehow conflicted with the cached copies of the various pages kept by the web browser. This can be remedied by clearing the browser’s cache. Each browser does this in a slightly different way. Here are some steps for the major three, Explorer, Netscape/Mozilla and Safari.

First Windows

For IE for Windows, go to the Tools menu and pull to Internet Options. The Internet Options box should open to the General tab. In the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

For Netscape, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Memory Cache button and the Clear Disk Cache button.

For Mozilla, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Cache button.

Mac OS X

In Safari, go to the Safari menu and pull to Empty Cache.

For Netscape, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Memory Cache button and the Clear Disk Cache button.

For Mozilla, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Cache button.

Since the upgrade of Webmail earlier this summer, many people have reported problems with the web-based email system. After composing email, one would click the Send button, only to get an error of Page Not Found and the email gone.

What has been discovered is that the new system somehow conflicted with the cached copies of the various pages kept by the web browser. This can be remedied by clearing the browser’s cache. Each browser does this in a slightly different way. Here are some steps for the major three, Explorer, Netscape/Mozilla and Safari.

First Windows

For IE for Windows, go to the Tools menu and pull to Internet Options. The Internet Options box should open to the General tab. In the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

For Netscape, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Memory Cache button and the Clear Disk Cache button.

For Mozilla, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Cache button.

Mac OS X

In Safari, go to the Safari menu and pull to Empty Cache.

For Netscape, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Memory Cache button and the Clear Disk Cache button.

For Mozilla, go to the Edit menu and pull to Preferences. In Preferences, look for Advanced on the left side of the window. Click on the box next to Advanced to expand its options and look for Cache. Click on Cache, then click on the Clear Cache button.

Mozilla 1.7 is the latest release of the browser suite for Mac OS X.

To install Mozilla by downloading the Mozilla disk image, follow these steps:
Click this mozilla-mac-MachO.dmg.tgz link to download it to your machine. By default, the file is downloaded to your desktop.
Once you have downloaded the .dmg.gz file, drag it onto Stuffit Expander to decompress it (Stuffit Expander may launch and decompress the file automatically). If the disk image doesn’t mount automatically, double-click on the .dmg file to mount it. If that fails, and the file does not look like a disk image file, do a “Show Info” on the file, and, in the “Open with application” category, choose Disk Copy. In Mac OS 10.2, you can use “Open with” from the context menu.
Once the disk image mounts, open it, and drag the Mozilla icon onto your desktop.
We recommend that you drag it into the Applications folder.
Now eject the disk image.
If you like, you can drag Mozilla to your dock to have it easily accessible at all times. You might also wish to select Mozilla as your default browser in the Internet system preferences pane (under the Web tab).

Mozilla 1.7 is the latest release of the browser suite for Mac OS X.

To install Mozilla by downloading the Mozilla disk image, follow these steps:
Click this mozilla-mac-MachO.dmg.tgz link to download it to your machine. By default, the file is downloaded to your desktop.
Once you have downloaded the .dmg.gz file, drag it onto Stuffit Expander to decompress it (Stuffit Expander may launch and decompress the file automatically). If the disk image doesn’t mount automatically, double-click on the .dmg file to mount it. If that fails, and the file does not look like a disk image file, do a “Show Info” on the file, and, in the “Open with application” category, choose Disk Copy. In Mac OS 10.2, you can use “Open with” from the context menu.
Once the disk image mounts, open it, and drag the Mozilla icon onto your desktop.
We recommend that you drag it into the Applications folder.
Now eject the disk image.
If you like, you can drag Mozilla to your dock to have it easily accessible at all times. You might also wish to select Mozilla as your default browser in the Internet system preferences pane (under the Web tab).

Mozilla 1.7 is the latest release of the browser suite for Mac OS X.

To install Mozilla by downloading the Mozilla disk image, follow these steps:
Click this mozilla-mac-MachO.dmg.tgz link to download it to your machine. By default, the file is downloaded to your desktop.
Once you have downloaded the .dmg.gz file, drag it onto Stuffit Expander to decompress it (Stuffit Expander may launch and decompress the file automatically). If the disk image doesn’t mount automatically, double-click on the .dmg file to mount it. If that fails, and the file does not look like a disk image file, do a “Show Info” on the file, and, in the “Open with application” category, choose Disk Copy. In Mac OS 10.2, you can use “Open with” from the context menu.
Once the disk image mounts, open it, and drag the Mozilla icon onto your desktop.
We recommend that you drag it into the Applications folder.
Now eject the disk image.
If you like, you can drag Mozilla to your dock to have it easily accessible at all times. You might also wish to select Mozilla as your default browser in the Internet system preferences pane (under the Web tab).